Case Study: the Army Senior Executive Portal boosts usage by 150% with Concrete CMS

How the Army Senior Executive Portal increased usage 150%

The Army Senior Executive Portal, managed by the Civilian Senior Leader Management Office (CSLMO), was using an outdated internal website that was difficult to maintain. This challenge hindered the CSLMO staff's ability to update information for Executive Service Officers efficiently and resulted in a cumbersome experience for users. The vendor, Concrete CMS, was engaged to address these issues.

Stewart Design Agency implemented Concrete CMS to create a user-friendly interface, allowing CSLMO staff to easily manage web content and integrate CAC login functionality. This solution led to a 150% increase in portal usage, with over 20 paragraphs of new content added and 25% of SES officers updating their profiles in the first week. The implementation by Concrete CMS and Stewart Design significantly improved efficiency for both the staff and the officers, receiving positive feedback from all users.