Case Study: thredUP achieves streamlined contract management and improved compliance with Concord

ThredUp - Customer Case Study

thredUP is an e-commerce leader in secondhand apparel, committed to sustainability and reinventing how people buy and sell clothing. The company struggled with manual, desktop-based contract processes that made it hard to track expirations and renewals, caused cancellation fees, slowed collaboration across departments, and left legal teams without reliable access to the latest contract versions.

By deploying Concord company-wide, thredUP centralized contract creation and management, introduced templates and approval workflows, and improved visibility for Legal. The platform simplified collaboration, increased compliance and risk management, and accelerated partnership formation—freeing the legal team to focus on strategic work while supporting thredUP’s sustainability and growth goals.

ThredUp

Alon Rotem

General Counsel