Case Study: Hotelcloud achieves 93% reduction in contract execution time with Concord

Hotelcloud - Customer Case Study

Hotelcloud, an e-concierge technology provider used by over 100 properties, needed to bring contract management online. COO Sharon Brakha faced slow, error-prone negotiations done by email and post, with no document management, poor version control, and a cumbersome annual renewal process that made tracking deadlines and templates difficult.

They selected Concord for its combined e-signature and collaboration features and clean interface. Concord centralized templates, tracked revisions, and kept records of discussions and edits, cutting contract execution time by 93%; contracts are now typically signed within a day, renewal deadlines are managed via notifications and summary panels, and the team now uses a fully digital, controlled contract workflow.

Hotelcloud

Sharon Brakha

COO