Case Study: Global optical retailer GrandVision reduces supplier contract signing from 1 month to under 3 minutes with Concord e-signature

GrandVision - Customer Case Study

GrandVision, a global optical retailer operating thousands of stores under brands like Générale d'Optique and GrandOptical, faced a slow, risky process for its annual supplier agreements with about 100 primary suppliers. Relying on registered mail for proof of delivery, the old workflow often took a month to complete, risking noncompliance with strict regulatory deadlines and making it hard to track executed documents and control access.

After evaluating three e-signature solutions, GrandVision chose Concord for its ease of use, automatic audit trails, security, and in-country storage options. The move cut contract execution from roughly one month to about three minutes, provided real-time tracking and access to fully executed, encrypted agreements, eliminated deadline-related fines, and positioned GrandVision as an industry innovator.

GrandVision

Stéphane Lesourd

Purchasing Manager