Case Study: Cruise Line Streamlines Contract Execution with Concord

Cruise Line cuts contract execution from 2 months to 1 day with Concord

The cruise line, a European division of a large travel company, faced a significant challenge managing lengthy partner contracts. The process, which involved physically printing, mailing, and signing documents of up to 70 pages, could take eight weeks, delaying projects and straining their legal department. Smaller travel agencies did not receive contracts at all, missing opportunities for loyalty.

The cruise line implemented Concord's contract management software. This solution drastically reduced processing time from up to two months to a single day, enabled remote executive signing, and allowed contracts to be extended to all partners. Concord also provided a centralized repository with deadline alerts, bringing efficiency and improved relationships across their partner network.