Case Study: Costa Cruise achieves 97% faster contract execution with Concord

Costa Cruise - Customer Case Study

Costa Cruise, a European branch of Carnival Cruise Lines operating 25 ships, relied on a network of major distributors and some 2,000 small travel agencies to drive revenue. That scale exposed a major bottleneck: partner contracts of 50–70 pages requiring signatures on every page were printed, mailed, and could take up to eight weeks to complete. The president had to sign two original copies, generating postage costs and delays, while the legal team was consumed by status checks and routine processing, and many smaller agencies never received contracts.

Costa adopted Concord because it fit their needs and was easy to use. Since implementation, contracts are routinely executed within a day (a 97% reduction in execution time), the president signs remotely, agreements are stored centrally with deadline alerts, and the legal team can focus on higher‑value work. Costa now sends contracts to all partners, accelerating project starts, improving partner relationships, and processing contracts twice as fast.

Costa Cruise