Case Study: Global Business Travel Association achieves streamlined, user-friendly contract management with Concord

Contract Management Became an Enjoyable Process

The Global Business Travel Association (GBTA) struggled with chaotic, manual contract processes—tracking agreements in Excel and email threads made finding contracts slow and error-prone. Gerry Windemiller, GBTA’s manager of global contracts and HR data compliance, needed a dependable, easy-to-use system that wouldn’t disrupt day-to-day work.

GBTA implemented Concord’s contract lifecycle management platform for its simple, Gmail-like interface, unlimited storage, and built-in visibility and workflows. The result was immediate: faster access to contracts, smoother finance and audit management, and a noticeably less stressful, more enjoyable contract process for the team.

Global Business Travel Association

Gerry Windemiller

Manager of Global Contracts and HR Data Compliance