Case Study: City of Kenner achieves instant contract visibility and taxpayer savings with Concord

City of Kenner - Customer Case Study

The City of Kenner, a Louisiana municipal government serving about 70,000 residents, relied on paper-based contracts that were printed in triplicate, routed by hand, and signed with pen. This manual process took months, made it difficult to know who had or edited a document, and generated countless phone calls to locate contracts.

By adopting Concord’s digital contract platform, Kenner gained visibility into who had, edited, and approved documents via a comprehensive audit trail, allowing quick access at any stage of a contract’s lifecycle. The shift reduced time spent tracking contracts (90% are now digital), sped up document creation and processing, freed the legal team for more strategic work, and delivered measurable taxpayer savings through improved efficiency.

City of Kenner

Eric Mund

Assistant City Attorney