Case Study: Teleflora handles peak inbound fax volume with Concord Technologies FAXCOM

Teleflora Handles Peak Inbound Fax Volume with FAXCOM

Teleflora, a major floral network connecting over 33,000 florists, faced significant challenges with its outdated fax infrastructure. Their reliance on physical fax machines resulted in constant busy signals for customers, especially during peak holiday periods, which led to complaints and lost orders. Their 80-person sales team was also inefficient, having to wait by machines for orders. To solve this, they turned to Concord Technologies and its FAXCOM solution.

By implementing Concord's FAXCOM, Teleflora seamlessly integrated an enterprise fax solution with its IT infrastructure. The system dramatically increased inbound capacity, allowing them to easily handle an average of 32,000 fax pages per month and spikes of up to 50,000 during holidays. The solution provided secure, direct delivery of faxes to users' Microsoft Exchange inboxes, eliminated busy signals, and boosted team productivity with automatic routing.

Teleflora

Mark Quigley

Senior Systems Engineer