Case Study: Seattle Children’s Hospital streamlines fax workflows and Epic integration with Concord Technologies

Seattle Children's Hospital Benefits From Concord's Technology Advances and Strong Support

Seattle Children's Hospital faced challenges with an aging on-premises fax system that made it difficult to keep up with the data needed to maintain its Epic EHR records. The hospital turned to Concord Technologies for a reliable, affordable, and scalable cloud fax solution to improve the reliability of its document processing.

By implementing Concord's cloud fax solutions, including data extraction and direct Epic integration, the hospital streamlined its workflows. Concord's technology enabled significant time savings for teams like Utilization Review and Clinical Intake, eliminated issues with missing faxes, and provided greater self-sufficiency for staff, allowing them to process thousands of faxes per day more efficiently.

Seattle Children’s Hospital

Grant Egerdahl

IT Applications Analyst, Lead with the Departmental Systems Team