Case Study: Provation boosts customer satisfaction and eliminates support issues with Concord Cloud Fax

Provation boosts customer satisfaction, eliminates support issues with Concord Cloud Fax

Provation, a clinical-productivity software provider, faced a significant challenge with high volumes of fax-related support calls for its new cloud-based application, Provation Apex. They needed a cloud fax solution that could be seamlessly integrated to provide reliable, secure document transmission without disrupting their clients' workflows, leading them to partner with Concord Technologies and its Concord Cloud Fax service.

By implementing Concord Cloud Fax, Provation swiftly integrated a robust faxing solution via API, which eliminated the need for custom development. The results were dramatic: faxing support tickets, which previously accounted for nearly 800 hours of support time over two years, became almost nonexistent. This measurable improvement greatly boosted customer satisfaction and freed up staff time, solidifying the success of the solution provided by Concord Technologies.

Provation

Andy O’Connell

Director of Product Management