Case Study: OrthoVirginia eliminates failed faxes with Concord Technologies’ FAXCOM and Epic integration

OrthoVirginia Eliminates Failed Faxes by switching to FAXCOM with Epic Integration

OrthoVirginia, a healthcare provider, faced significant challenges with high fax error rates due to disparate legacy systems across its four merging locations. This unreliable faxing process, which included a mix of machines and analog lines, severely impacted time-sensitive patient care. To address this, they turned to Concord Technologies for its FAXCOM solution with Epic integration.

By implementing Concord Technologies' FAXCOM, OrthoVirginia consolidated its fax management into a single, reliable system integrated with its Epic EHR. The solution dramatically increased the successful fax rate from 93.3% to 98.6%, which reduced daily failed faxes from 112 to 24. This resulted in an 88% reduction in the time staff spent chasing down missing documentation and an 8x improvement in overall productivity, while also saving on paper and long-distance calling costs.

OrthoVirginia

Ted Kraje

Senior IT Systems Engineer