Case Study: Mid-Hudson Family Ophthalmology improves secure faxing and saves time with Concord Cloud Fax from Concord Technologies

Mid-Hudson Family Ophthalmology needed a secure fax environment and a vendor with a personal touch

Mid-Hudson Family Ophthalmology, a healthcare practice in New York, faced challenges with its outdated, landline-based fax system. The unreliable service caused issues with outbound faxes and was incompatible with new office technology. They needed a secure, integrated solution and sought a vendor, Concord Technologies, that offered personalized support during the selection process for their cloud fax service.

Concord Technologies implemented its Concord Cloud Fax solution, providing Email2Fax and Print2Fax for outbound transmissions. The new system integrated seamlessly with the practice's email, allowing faxes to be received as digital files and attached directly to patient charts. This eliminated manual processes, saved time and paper, and improved productivity. The practice also benefited from significant savings on supplies and moved closer to its goal of paperless operations.

Mid-Hudson Family Ophthalmology

Hilda Pol

Practice Administrator