Case Study: Johns Hopkins University School of Medicine CME achieves 60% cost savings with Concord Cloud Fax from Concord Technologies

Johns Hopkins Universit - Customer Case Study

Johns Hopkins University School of Medicine Continuing Medical Education faced significant challenges with its high-volume, mandatory paperwork processing. Their reliance on fax machines and manual methods led to productivity losses, security risks, and a lack of business continuity, especially for telecommuting. To address this, they turned to vendor Concord Technologies and implemented their Concord Cloud Fax service.

The solution from Concord Technologies provided a secure, hosted IP fax platform that streamlined the processing of accreditation forms, contracts, and disclosures. The results included a 60% cost savings over their previous process, enhanced security with features like enforced TLS, and a drastic reduction in printing costs. The system also improved productivity and provided the reliable, centralized infrastructure needed for high availability and pandemic planning.

Johns Hopkins University

Lorraine Spencer

IT Manager