Case Study: Hendricks Behavioral Hospital achieves faster referral processing with Concord Care Intake

Hendricks Behavioral Hospital Reimagines Referrals with Concord Care Intake

Hendricks Behavioral Hospital, a behavioral health facility, faced a significant challenge with a slow and inefficient manual referral intake process. This was causing them to lose potential patients to other facilities and creating delays in patient care. To address this, they partnered with Concord Technologies to implement its Care Intake solution.

The solution from Concord Technologies streamlined referral processing by collating information from various sources into a centralized platform. This allowed the hospital to achieve faster dispositions, saving staff hours each day on reporting and data collection. The implementation resulted in a reported 50-60% increase in efficiency, a much higher bed census, and provided leadership with instant analytics to improve operations and business development.

Hendricks Behavioral Hospital

Wendy Taylor

Director of Assessment and Referrals