Case Study: North Shore Community Health accelerates patient care with Concord Technologies

Healthcare system reimagines operations with advanced, AI-driven digital fax capabilities

North Shore Community Health Inc. (NSCHI) faced challenges with inefficient workflows and document queues that slowed critical operations like medication refills and medical imaging review, impacting patient care. To address this, the healthcare provider partnered with Concord Technologies to implement the Concord Connect™ platform and its Straight-Through Processing functionality.

The solution from Concord Technologies involved using Practical AI™ to intelligently classify and route documents into reorganized workflow queues. This automation dramatically reduced processing times, resulting in same-day delivery of medical images, cutting medication refill turnaround from 3-5 days to a single day, and saving staff hours daily, which allowed them to focus more on patient care.

North Shore Community Health Inc.

Curt SwansonLewis

Senior Manager of Operations Systems