Case Study: Shields Health Care Group improves fax scalability and workflow efficiency with Concord Technologies FAXCOM

FAXCOM Meets Scalability and Growth Needs of Shields Health Care Group

Shields Health Care Group, a medical imaging network in New England, faced significant challenges scaling its fax infrastructure to handle rapid growth. Their existing system was losing a high volume of the over 3,500 faxes received weekly, which hurt productivity, customer satisfaction, and security. To solve this, they turned to vendor Concord Technologies and implemented their FAXCOM solution.

The FAXCOM solution from Concord Technologies provided advanced fax routing using ANI, OCR, and custom business rules to automate complex workflows. The implementation resulted in zero misindexed faxes, greatly reduced time spent on document flow issues, and increased staff productivity due to an intuitive user interface. Concord Technologies' hands-on support ensured a seamless implementation that met Shields' specific needs, supporting their continued growth without limitations.

Shields Health Care Group

Suzanne Lillie

Management Engineer