Case Study: Kforce achieves reliable, on-time payments with Concord Technologies' FAXCOM Hybrid

FAXCOM Hybrid for Business Continuity Helps Kforce

Kforce, a professional staffing firm, faced significant operational challenges due to an unreliable cloud fax system. Failed faxes containing critical documents like time cards and contracts led to delayed payments for contractors, wasted IT resources on troubleshooting, and the risk of losing business. Their previous vendor provided poor customer support, prompting them to seek a new solution from Concord Technologies.

Concord Technologies implemented its FAXCOM Hybrid solution, combining on-premise servers with cloud faxing for business continuity. This provided Kforce with total visibility into fax transmission, enhanced security for sensitive data, and superior customer support. The solution ensured contractors were paid correctly and on time, improved workflow efficiency, and eliminated the need for individual office fax lines. This last change alone is projected to save Kforce $54,000 annually.

Kforce

Joseph Finnigan

Network Engineer of IT