Case Study: Elder Services of Worcester Area achieves reliable, unified faxing with Concord Cloud Fax

Elder Services of Worcester gains single-solution simplicity with Concord Cloud Fax

Elder Services of Worcester Area, a healthcare agency, faced a significant challenge with its unreliable and fragmented fax infrastructure. The organization used a problematic mix of digital services and on-premise fax machines that led to missed referrals, failed delivery of large faxes, and a lack of tracking capabilities. Seeking a single, secure, and reliable solution, the agency turned to the Concord Cloud Fax service from Concord Technologies.

Concord Technologies implemented its cloud fax platform to consolidate all fax operations, which immediately resolved the issues with large fax transmissions from medical providers. The solution provided predictable pricing, visibility into fax status, and reliable performance. As a result, the nursing department experienced zero fax issues, eliminating missed communications and allowing the agency to focus entirely on delivering care services.

Elder Services of Worcester Area

Nick Martunas

IT Manager