Case Study: Veritas HHS streamlines fax document processing with Concord Technologies' NEXTSTEP solution

Customized Data Delivery & Extraction Solution a “Game Changer” for Veritas HHS

Veritas HHS, a provider of child support enforcement services, faced a significant operational challenge. Their existing digital fax platform was unable to process incoming Acknowledgement of Paternity forms efficiently, forcing staff to manually print, batch, and scan documents for data entry. This costly, paper-intensive process created major delays. To solve this, they turned to Concord Technologies for a solution.

Concord Technologies implemented its NEXTSTEP solution, which uses AI-driven document classification to automatically separate cover pages, reassemble the necessary two-page forms, and extract specific data sets. This eliminated the manual process, allowing for immediate OCR scanning and integration into their system. The solution was a "game changer," freeing staff to focus on higher-value work and enabling the company to efficiently pursue new business growth opportunities.

Veritas HHS

Alex Garnes

Chief Information Officer