Case Study: Wellmark Blue Cross and Blue Shield achieves faster, more secure document processing with Concord Cloud Fax

Concord Cloud Fax solves Wellmark’s workflow efficiency and data-capture dilemmas

Wellmark Blue Cross and Blue Shield, a major health-insurance provider, faced workflow inefficiency and data-capture challenges with its outdated, homegrown fax system. The system was unable to securely handle the transmission of over 50,000 sensitive documents weekly. To address this, Wellmark partnered with Concord Technologies.

Concord Technologies implemented its Cloud Fax solution with AI-driven data extraction and tailored workflows. This allowed Wellmark to process its massive data stream more securely and efficiently, resulting in faster processing, reduced errors, and significant cost savings. The partnership and staggered deployment created a reliable, high-volume system that met Wellmark's critical operational needs.

Wellmark Blue Cross and Blue Shield

Thomas Leon

Director of Logistics