Case Study: Professional Rehab Associates cuts fax costs and saves staff time with Concord Cloud Fax

Concord Cloud Fax Reduces Costs, Saves Staff Time at Professional Rehab Associates

Professional Rehab Associates, a family-owned healthcare clinic, faced significant operational challenges due to its outdated fax process. Relying on a multi-function printer led to lost or delayed referrals, high paper and toner costs, and staff wasting up to 25% of their day handling paperwork. This inefficiency caused reputational damage and lost revenue. To overcome this, they turned to Concord Technologies for a cloud fax solution.

Concord Technologies implemented its Cloud Fax service, which integrated with the clinic's Microsoft SharePoint and EHR system. The solution routed inbound faxes to secure digital folders, eliminating manual printing and scanning. This saved the clinic thousands in operational costs, recovered four to five days of lost productivity per year, and allowed them to handle a record number of patients. The staff at Professional Rehab Associates reported a massive improvement in efficiency and workflow thanks to the solution from Concord.

Professional Rehab Associates

Nolan Stewart

Owner and President