Case Study: Community Counseling Solutions achieves reliable, scalable fax communications with Concord Technologies Cloud Fax

CCS Expanded It's Footprint And Turned To Concord Cloud Fax To Ensure Reliable Data Transmission Within And Outside Of The Agency

Community Counseling Solutions (CCS), a behavioral health agency in Oregon, faced a significant challenge when expanding its services into a fifth county. The agency, which relies on the constant transmission of sensitive data, was dependent on an unreliable network of paper fax machines and a problematic e-fax vendor. This created risks for patient care and reimbursement delays. CCS turned to the vendor Concord Technologies for its cloud fax solution to find a more affordable and reliable way to manage data transmission.

Concord Technologies implemented its Email2Fax and Fax2Email solution, providing CCS with a scalable and easy-to-use digital fax system. The results included streamlined workflows, transparent and predictable pricing, and seamless integration with the agency's EHR platform. The Concord solution eliminated the headaches and costs associated with physical fax machines, with the IT administrator reporting no user complaints and significant time and cost savings for the agency.

Community Counseling Solutions

Mike Snyder

IT Administrator