Case Study: Cape Cod Healthcare improves patient care with Concord Technologies FAXCOM

Cape Cod Healthcare Improves Customer Service with FAXCOM

Cape Cod Healthcare (CCHC) faced significant challenges with its outdated, paper-based fax system, which resulted in lost or misfiled documents and major delays in patient care. The disorganization caused schedulers to waste time searching for orders, directly impacting service quality. To address this, CCHC turned to Concord Technologies and implemented its FAXCOM solution.

By adopting Concord Technologies' FAXCOM, CCHC centralized its faxing processes, enabling secure, electronic auto-filing of documents across all locations. The solution eliminated hours of manual work, saving at least 10% of the time previously spent on scanning and filing. This led to a dramatic reduction in patient wait times, allowing them to be processed in under 15 minutes, and significantly improved both patient satisfaction rates and HCAHPS scores.

Cape Cod Healthcare

Laura Vollmer

Manager Rev Cycle, FCC and Scheduling