Case Study: Barnes Healthcare Services improves patient communication with FAXCOM Hybrid from Concord Technologies

Barnes Healthcare Services Improves Patient Communication with FAXCOM Hybrid

Barnes Healthcare Services, a medical equipment provider, faced significant challenges with an unreliable web-based fax service. Issues with frequent downtime and delayed delivery of critical medical documents eroded customer confidence and hindered their ability to communicate with referral sources. This led Barnes Healthcare Services to seek a new fax solution from Concord Technologies.

Concord Technologies implemented its FAXCOM Hybrid solution, which ensured uninterruptible fax connectivity and business continuity. The solution provided a comprehensive ability to manage fax history for compliance, the functionality to add necessary comments on inbound faxes to meet HIPAA requirements, and a shared phonebook that saved staff time. As a result, Concord Technologies restored Barnes Healthcare Services' ability to communicate reliably with its customers, successfully re-earning their trust.

Barnes Healthcare Services

Ben McLendon

Director, Information Technology