Case Study: Acclaris achieves reliable, high-volume faxing with Concord Technologies' FAXCOM Hybrid Solution

Acclaris Sees Benefits with FAXCOM Hybrid Solution

Acclaris, a leading software-enabled service provider for employee benefits reimbursement, faced significant challenges with an unreliable and unscalable fax system. The company, which receives over 5,000 fax pages daily for processing receipts, was losing time and money due to constant busy signals and delivery failures from their previous solution. This unreliability risked customer satisfaction and HIPAA compliance, prompting them to seek a new vendor.

Acclaris implemented the FAXCOM Hybrid solution from Concord Technologies. This provided a seamless and reliable fax system combining on-premises and cloud components, ensuring non-stop business operations and meeting HIPAA security requirements. The result was significant savings in both time and money for Acclaris, as the reliable system reduced support calls and increased customer satisfaction. Concord Technologies' support and the solution's set-and-forget reliability were key benefits.

Acclaris

Subhadip Chatterjee

VP of Information Technology