Case Study: Etleap achieves seamless Slack-Zendesk support with Conclude

How Etleap used Conclude to connect Slack and Zendesk, delivering high-touch support to their clients

Etleap, a company that provides technical support as an extension of its customers' data teams, faced a significant challenge when Atlassian discontinued Halp. Their high-touch, Slack-native support model was at risk, and they needed a new solution to integrate with Zendesk without disrupting customer workflows or creating duplicate ticketing systems. They turned to the vendor Conclude to find a replacement.

Conclude implemented a seamless Slack and Zendesk integration for Etleap, completing the migration in just one to two weeks with no disruption to open tickets. The solution allowed engineers to continue all customer conversations directly in Slack while Conclude automatically mirrored the tickets to Zendesk. This resulted in no disruption for Etleap's customers, minimized context switching for engineers, and provided improved visibility with tickets linked back to Slack threads. Etleap found Conclude to be a reliable partner with highly responsive support.

Etleap

Matt Korus

Customer Experience Manager