Case Study: Hodge modernizes material handling operations with Concept Services

Hodge improves material handling operations with Concept, completing 260+ projects

Concept Services partnered with Hodge, a material handling and logistics company with over 60 years of experience, to address several operational challenges. Hodge was struggling with manual inventory management, outdated paper-based processes for customer requests, and a lack of visibility that created communication barriers across its five-state operation.

To modernize these operations, Concept Services implemented tailored Salesforce solutions. These included a Material Handling Accelerator for their CRM, automated workflows for demo and credit applications, and a centralized tool for managing used equipment. As a result, Concept Services helped Hodge significantly improve operational efficiency, enhance cross-departmental communication, and complete over 260 projects, with 97% of them being delivered within budget.

Hodge