Case Study: a leading UK telecom achieves 29% more cash collected with Concentrix Tigerspike

Leading UK Telecom boosts cash collected 29% with Concentrix Tigerspike

A leading UK telecom company faced the challenge of transitioning to an FCA-regulated product and needed to ensure its collections operations were fully compliant while also aiming to increase cash collection efficiency. They partnered with Concentrix Tigerspike for its collection services and finance & compliance expertise to achieve these goals.

Concentrix Tigerspike implemented a comprehensive solution combining FCA compliance support, business intelligence-driven insights, and a new outbound engagement strategy. This approach resulted in a 29% increase in cash collected per call, achieved first place in estate ranking for commercial and customer metrics, and ensured 100% of customer feedback was integrated into their continuous improvement process.