Case Study: an insurance leader improves knowledge readability and answer accuracy with Concentrix Tigerspike's agentic AI knowledge management

Insurance Leader improves readability by 2 grades and answer accuracy by 12% with Concentrix Tigerspike

An insurance leader faced challenges with its knowledge base, as its human-readable content was not performing well when processed by its generative AI tools. This led to inconsistent responses and reduced advisor efficiency. They partnered with Concentrix Tigerspike to implement an agentic AI for knowledge management solution to refine their data for better AI compatibility and user engagement.

Concentrix Tigerspike launched a content enhancement initiative using agentic AI with a human-in-the-loop approach. The solution simplified content readability and improved the overall information architecture. This resulted in a 2-grade improvement in readability scores and a 12% increase in the correctness of AI-generated responses, significantly enhancing the efficiency and accuracy of the knowledge base.