Case Study: Houchens Insurance Group reduces manual direct bill work with Comulate

Houchens Insurance Group reduces manual work 90% with Comulate

Houchens Insurance Group (HIG) faced a significant challenge in managing its growing volume of direct bill reconciliation, a manual and time-consuming process that overwhelmed its accounting team. Despite a previous attempt to automate the process with another vendor, the solution was error-prone and failed to integrate effectively. Seeking a reliable alternative, HIG turned to the vendor Comulate and its BenefitPoint integration to find a scalable solution.

Comulate implemented a platform specifically designed for insurance accounting that seamlessly integrated with HIG's existing BenefitPoint system. The solution automated the direct bill workflow, including background reconciliation that processed transactions without manual intervention. As a result, HIG reduced its manual work by 90% within one month, automatically reconciled over 11,000 transactions, and freed up the team to focus on strategic projects, making the rollout with Comulate a clear success.

Houchens Insurance Group