Case Study: CN Rail achieves 6% cost savings and IT cost transparency with ComSci

Canadian National Railway (CN Rail) partnered with Upland on its journey to complete cost transparency and cost optimization

Canadian National Railway (CN Rail), a major North American transportation company, faced unsustainable, manual IT financial-management processes that caused frequent over‑allocations and made it hard to explain costs or provide self‑service reporting. The team needed repeatable cost transparency and unit‑cost benchmarking against market and internal technologies without adding complexity to their manual model.

CN Rail implemented Upland’s ComSci as a partner-led, BPaaS solution to automate data processing, chargebacks and reporting. The deployment enabled automated monthly financial close, a transfer‑pricing chargeback model with traceable audits and tax benefits, and delivered 6% cost savings in year one with a projected additional 10% over years two and three.

CN Rail

Jean-Francois Boudreau

Senior Manager of IT Finance