Case Study: City of Edmonton achieves rapid permit issuance and major inspection efficiency gains with Computronix POSSE

How they immediately began to see the benefits of their POSSE solution!

The City of Edmonton's Planning & Development Department faced a major reengineering challenge after a 1993 audit found severely inefficient processes—over 31% of inspections were unproductive, records were incomplete or unverifiable, permits and routine permissions took weeks, and work was redundant and hard to track. Computronix was engaged to resolve these issues and deployed its configurable business-rules engine, POSSE, to standardize and automate the department’s workflows.

Computronix implemented POSSE to automate permit issuance, inspections and administrative tasks, cutting permit turnarounds from days or weeks to minutes or hours (house permits to hours, garage permits in 20 minutes), increasing inspectors’ field time by 40%, and reducing wasted inspections from 31% to under 3%, which allowed the city to reduce inspector staffing by 50%. POSSE also sped parcel lookup from half an hour to seconds, reduced mailings from 8 hours to 5 minutes, delivered instantaneous performance metrics, supports 225+ active workflows and 3,700 users, and saved the City of Edmonton hundreds of thousands of dollars through code reuse.

City of Edmonton

Tim Beauchamp

Enterprise Architect