Case Study: a European Tier 1 automotive supplier cuts warranty claim response time and protects $4.2M in margin with Computools

European Tier 1 Automotive Supplier protects $4.2M in annual margin with Computools

The customer, a European Tier 1 automotive supplier, faced rising warranty costs because its data was stored in four disconnected systems. This made it take engineers up to three days to assemble the evidence needed to challenge OEM chargebacks, causing them to miss deadlines and pay unjustified claims. They engaged Computools for data engineering and AI development services to address this.

Computools delivered ClaimMatrix Auto, a warranty management solution that integrated the client's existing data sources through a new intelligence layer. The platform automated evidence gathering and used AI to prioritize claims with the highest dispute potential. This solution reduced average claim response time from 2.8 days to under four hours, cut unjustified warranty exposure by 47%, and protected $4.2 million in annual margin for the client.