Case Study: Epson achieves smarter ink refill operations with Computools

Epson launches real-time ink monitoring in 1-3 months with Computools

Epson, a global leader in printer manufacturing, faced challenges with scaling their internal IT department, a shortage of qualified engineers, a tight schedule, and labor cost constraints. They partnered with vendor Computools to develop a solution leveraging IoT technology and data analytics to ensure uninterrupted printing operations for their customers.

Computools implemented the ReadyInk system, which monitors printer ink levels in real time, automatically alerts customers when cartridges are low, and facilitates a streamlined ordering and delivery process. This solution significantly increased customer satisfaction, boosted recurring revenue for Epson, and modernized their operations by providing proactive maintenance and streamlining procurement.

Epson