Case Study: a UK-based financial services company automates 50%+ of customer interactions with Computools' Avelion AI Agents

a UK-based financial services company automates 50%+ of support interactions with Computools

The client, a UK-based financial services company, faced a rapidly growing volume of customer inquiries across voice, chat, email, and social media. This surge placed significant operational strain on their sales and support teams, creating long response queues and making it difficult to maintain consistent, compliant service quality. They engaged Computools to develop a scalable digital solution that would reduce this manual workload without compromising on regulatory adherence.

Computools developed and implemented the Avelion AI Agents platform, a multi-channel AI communication solution powered by LLM and RAG technology. This no-code platform automates routine interactions by integrating with the client's CRM and compliance systems. The solution delivered substantial results for the financial services company, automating over 50% of routine interactions, reducing response times by up to 90%, and cutting operational workload by 40-60%, all while ensuring full compliance.