Case Study: a mid-sized port logistics operator in Hamburg achieves real-time cargo visibility with Computools' AI-powered Navis Horizon

a mid-sized port logistics operator in Hamburg cuts dispatcher workload by 40% with Computools

The client, a mid-sized port logistics operator in Hamburg, faced significant challenges with manual cargo tracking and fragmented data systems. This led to inefficiencies, dispatcher overload, and inconsistent customer communication. They partnered with Computools to build a unified real-time visibility platform called Navis Horizon to address these issues.

Computools developed a custom platform that consolidated AIS/GPS data and integrated an AI assistant to automate updates and provide predictive insights. The solution delivered by Computools resulted in a 40% reduction in dispatcher workload and a 23% increase in customer satisfaction, alongside an 18% faster resolution of shipment incidents and full cargo status transparency.