Case Study: QuadReal Property Group improves tenant communication and call handling with ComputerTalk’s ice Contact Center

QuadReal Property Group improves call handling speed and reduces telephony support issues with ComputerTalk

QuadReal Property Group, a real estate company, faced challenges in maintaining service quality and efficient tenant communication as it grew and transitioned its platform from Skype for Business to Microsoft Teams. They needed a solution to improve call handling, support a remote workforce, and ensure consistent performance without disruption. To address this, they turned to vendor ComputerTalk for its ice Contact Center solution.

ComputerTalk implemented its ice Contact Center for Microsoft Teams, providing a seamless cloud-based foundation with advanced routing and real-time reporting. This solution improved call answer times, enhanced voice quality, and significantly reduced telephony-related support issues. The integration enabled a fully remote, high-performing contact center, saving time and increasing overall productivity for QuadReal Property Group.

QuadReal Property Group