Case Study: NT Power achieves reliable, compliant customer communications with ComputerTalk's ice Contact Center

NT Power delivers reliable customer communication for 20+ years with ComputerTalk

NT Power, a power distribution utility in Ontario, faced challenges with an outdated legacy phone system that lacked scalability and created operational inefficiencies. This led to longer customer wait times and difficulties meeting regulatory reporting requirements. They partnered with vendor ComputerTalk to implement its ice Contact Center platform to modernize their customer communication.

ComputerTalk's solution provided a flexible, cloud-based contact center that enabled 24/7 self-service options for customers, including voice-based payments and account access. The implementation improved reporting accuracy for compliance, streamlined service delivery, and maintained reliable operations for over 20 years. NT Power's Information Systems Manager noted that ComputerTalk provided good value and was great to deal with.

NT Power