Case Study: London Health Sciences Centre improves patient care and reduces no-shows with ComputerTalk iceAlert

London Health Sciences Centre saves ~60 nursing hours per week with ComputerTalk

The London Health Sciences Centre (LHSC) was facing significant operational inefficiencies due to its reliance on manual patient communication processes. Tasks like appointment reminders and patient screening were time-intensive, diverting valuable nursing resources from direct patient care and leading to missed appointments. To address this challenge, LHSC partnered with vendor ComputerTalk to implement their iceAlert automated notification service.

By implementing ComputerTalk's iceAlert solution, LHSC automated its appointment reminders and patient screenings. This resulted in a saving of approximately 60 nursing hours per week and a reduction in the number of patient no-shows. The automation provided consistent and timely patient notifications, allowing staff to refocus on care delivery and ultimately improving the overall quality of patient care.

London Health Sciences Centre (lhsc)