Case Study: Connexus Energy boosts operational efficiency with ComputerTalk's ice Contact Center

Connexus Energy automates QA and improves support with ComputerTalk

Connexus Energy, a utility company, sought to enhance its operational efficiency and customer service capabilities. To address this, they partnered with vendor ComputerTalk and implemented the ice Contact Center platform, which included tools for omnichannel customer interactions and AI-powered speech analytics.

ComputerTalk's solution provided Connexus Energy with an easy-to-use workflow designer for simplified processes and integrated Tethr speech analytics to automate quality assurance. This empowered supervisors, saved money, and identified areas for improvement. The vendor's high-quality support and strong relationship were also praised for making day-to-day operations more efficient.

Connexus Energy