Case Study: BC Children’s Hospital Foundation scales remote fundraising and handles 600+ donations with ComputerTalk’s ice Contact Center

BC Children’s Hospital Foundation handles 600+ donations with ComputerTalk

BC Children's Hospital Foundation faced a challenge when their reliance on physical call centers for fundraising events became unfeasible. This posed a risk of disrupting their annual broadcast and losing donor engagement due to the complex logistics and high operational workload involved. They turned to ComputerTalk for a solution using the ice Contact Center platform.

ComputerTalk implemented a fully remote contact center solution that enabled the foundation to scale its operations. Using ice Contact Center, they supported 80 remote agents who successfully handled over 600 donations during a peak campaign. This significantly reduced logistical complexity and internal workload while ensuring a seamless donor experience.

BC Children’s Hospital Foundation