Case Study: a national property manager streamlines IT support and remote access with ComputerSupport and ITAnyWhere Cloud

National Property Manager cuts support delays with ComputerSupport and 0-downtime cloud migration

a national property manager faced significant IT challenges due to its geographically distributed operations. Aging hardware caused outages, remote site support was slow or unavailable, and software inconsistencies were prevalent. The Director of Administration spent excessive time coordinating support. ComputerSupport was engaged to resolve these issues with its ITAnyWhere Cloud service.

ComputerSupport implemented a redundant, scalable architecture powered by Citrix XenApp via a phased, zero-downtime migration. This provided employees with a standard computing environment accessible from any device through a single portal. Critical data is now secured and backed up multiple times daily. The Director of Administration regained time to focus on her core duties. ComputerSupport's solution ensured easier, faster support and seamless assistance during an office relocation.