Case Study: National Horticulture Services Company regains control and cuts IT costs with ComputerSupport.com

National Horticulture Services Company cuts IT costs by 35% with ComputerSupport

A national horticulture services company faced significant challenges after drastic attrition in its IT department, including a lack of accountability and slow delivery of business solutions. Rather than hiring replacements, the company chose to outsource its IT operations and turned to ComputerSupport (StratusPointIT) for IT outsourcing and help desk support.

ComputerSupport (StratusPointIT) implemented a full engagement model, providing dedicated resources for project management, infrastructure, security, and end-user support. Within three months, the vendor streamlined operations with 24/7 monitoring and an ITIL help desk, achieving a 35% reduction in IT operational costs. This allowed the customer to regain control of its computing resources and focus on strategic business initiatives.

National Horticulture Services Company