Case Study: a national medical billing company achieves 30% TCO savings with ComputerSupport's Laserfiche document management system

Client achieves 30% TCO savings with ComputerSupport

A national medical billing company faced challenges with its non-robust, proprietary document management system. The system had poor performance, created IT difficulties with upgrades and security, and made compliance with regulations like HIPAA a concern. The company engaged vendor ComputerSupport to implement a new solution.

ComputerSupport implemented the Laserfiche document management platform. This solution featured an open architecture for easier backups, workflow automation, and automatic file imports that drastically reduced manual labor. The implementation by ComputerSupport resulted in a 30% reduction in total cost of ownership, an increase in billing and collections speed, and greater data security for compliance.

Client