ComputerSupport
19 Case Studies
A ComputerSupport Case Study
America’s Conservation Corps, a national nonprofit organization, was challenged by its geographically dispersed offices and an ineffective IT support structure. Their existing local provider could not manage the network infrastructure effectively, causing long delays for hardware troubleshooting and forcing the Director of IT to travel for onsite issues. They chose to partner with ComputerSupport and implement its ITAnyWhere managed IT services plan to address these problems.
ComputerSupport's ITAnyWhere solution provided the nonprofit with 24/7 remote monitoring and support for all IT assets, plus onsite response for any location at no extra cost. This eliminated previous delays and budget concerns for support, allowing the Director of IT to focus on strategic tasks. The results included comprehensive, flat-cost coverage for all offices and the peace of mind that IT was fully managed.