Case Study: EDF Energy improves Help Centre self-service and editorial efficiency with ComputerMinds

EDF Energy improves Help Centre triage for hundreds of data points with ComputerMinds

EDF Energy faced the challenge of updating its successful Drupal 7 Help Centre during a major site upgrade. While the original platform had significantly improved customer self-service and reduced support load, its content architecture had become difficult for editors to manage due to its own success. The vendor, ComputerMinds, was tasked with improving the editorial user experience and data architecture without breaking the existing positive customer journey.

ComputerMinds implemented a clear and pragmatic content model for EDF Energy, based on data analysis and design requirements. The solution modernized the design and improved performance, leading to faster page loads. This resulted in a cleaner, faster customer experience with an improved triage journey and a significantly more efficient and reliable editorial experience for the team.

EDF Energy