Case Study: Williamstown Bank saves Christmas with CSI Instant Issuance and Card Sentry

Williamstown Bank saves hundreds of thousands with Computer Services Inc instant issuance

Williamstown Bank, a community bank in West Virginia, faced the challenge of increased card fraud and merchant data breaches, especially during the busy holiday shopping season. They needed a way to quickly protect their customers and minimize disruption. To address this, they worked with vendor Computer Services Inc (CSI) and utilized services including CSI's Instant Issuance solution.

By implementing CSI's Instant Issuance, the bank could print permanent, active debit cards on the spot for customers affected by fraud. This allowed them to immediately replace compromised cards during critical periods like Christmas, preventing shopping disruptions. The solution, combined with CSI's Card Sentry monitoring service, saved the bank hundreds of thousands of dollars over the years, strengthened customer confidence, and became one of the bank's most popular services by providing superior customer service and proactive fraud mitigation.