Case Study: The Blue Grass Valley Bank achieves IT efficiency and better customer service with CSI NuPoint

The Blue Grass Valley Bank eliminates IT burdens with CSI NuPoint and 24x7 support

The Blue Grass Valley Bank faced a decision on whether to renew its longstanding in-house core processing contract, which was consuming excessive time, money, and expertise while creating challenges with backup site compliance and staffing. The bank selected vendor Computer Services Inc (CSI) and its cloud-based core platform, NuPoint, to transition to a service bureau model for a competitive advantage.

The solution implemented by CSI provided a cloud-based core with redundant operations and globally managed system enhancements. This eliminated the bank's backup site and staffing difficulties, uncovered and removed hidden costs of depreciation and maintenance, and freed employees for more strategic work. The vendor, CSI, delivered better, customizable technology that simplified customer research and reporting, leading to stronger, more efficient customer service and improved internal productivity.

The Blue Grass Valley Bank