Case Study: Legence Bank strengthens customer relationships with CSI technology

Legence Bank keeps customers connected across 7 branches with Computer Services Inc

Legence Bank, a century-old community bank in Illinois, sought to strengthen customer relationships and support growth in new markets with modern digital tools. They turned to their long-term technology partner, Computer Services Inc (CSI), to implement integrated solutions including the CSI CRM platform, Internet Banking, and Mobile Banking.

The solution from Computer Services Inc provided a fully integrated suite. The CRM gave a unified view of customers, enabling personalized outreach, while the online and mobile banking tools offered robust transaction and budgeting features. This allowed Legence Bank to retain customers moving away, attract younger clients, and efficiently serve a geographically expanding customer base without the high costs of in-house development, solidifying a mutually beneficial partnership.

Legence Bank